Extremely competent and professional

I worked together with Mark on improving our Customer Satisfaction levels. I found Mark to be an extremely competent professional and truly relentless in his approach to getting the whole organisation to work with Customer Satisfaction at its core. This work was very successful and we managed to increase Customer Satisfaction to all-time high levels in our organisation. Mark is also great fun to work with. I look forward to having the pleasure to do so again! Peter Johansson – Vice President Industry Business Unit at Schneider Electric Sverige AB

Sensitive approach

We at @RCC_Limited and @RCC_Connect were delighted with the service and guidance provided by Mark and his team. The sensitive and professional approach taken when liaising with our customers was exceptional and we were very pleased with the results provided. We have certainly improved the way our business operates as a direct result of Mark’s work. Highly recommended. Andrew Redfern – Owner and Director at RCC Limited

Expertise and practical experience

Very appreciative of Mark’s pro bono work giving his expertise and practical experience supporting the CQI in the development of Net Promoter Score systems.Vincent Desmond – CEO at CQI/IRCA

Exactly the resource we were looking for

IO Controls engaged with Six Pillars Consulting (“6PC”) in early 2016 and following some very positive meetings it very quickly became clear that 6PC were exactly the resource we were looking for to assist us with driving IO Controls forward. (At the time of appointment we were looking to develop and implement a Quality Management System (QMS) suited to our Business.)

It very quickly became clear that 6PC were able to offer much more than QMS and with the Managing Director Mark Eydman’s extensive business knowledge and experience in our sector we expanded 6PC’s role to include Business Development.  Thank you 6PC for your services to date and in anticipation of many more years working together. Dirk McManus – Managing Director at IO Controls Limited


Mark has been fantastic. His passion and enthusiasm for Customer Loyalty is infectious. I am so pleased with his ideas for helping us implement our first Net Promoter Survey. The system ran smoother because of him and his wonderful manner. Kate Beardmore – HR Director at Synectics Solutions Ltd